Privacy Policy
Notice of Privacy Practices
Last updated: January 1, 2026
Important Information About Your Rights and Our Responsibilities
This notice describes how medical information about you may be used and disclosed and how you can access this information. Please read it carefully.
1. State Notice of Privacy Practices
When handling your health information, we comply with relevant state laws, which may provide stricter privacy protections than federal HIPAA laws. This notice explains your rights and our obligations under state and federal law.
Your state may grant you additional rights to limit the sharing of your health information. Please contact our Privacy Office if you have questions or concerns.
2. Your Personal Information
Your nonpublic personal information (PI) identifies you, and you have the right to review and correct this information. We may collect, use, and share your PI as described in this notice. Protecting your PI is our priority, as it can be used to make judgments about your health, finances, character, and other personal attributes.
We may receive your PI from other healthcare providers, insurance companies, or partners. In some cases, we may share your PI without your approval; however, we take all reasonable measures to protect your information. If an activity allows you to opt out, we will inform you and provide instructions on how to do so.
3. HIPAA Notice of Privacy Practices
We are committed to keeping the health and financial information of our patients private as required by law and our internal policies. Federal law mandates that we provide you with this notice to explain your rights and our legal duties and privacy practices.
4. Your Protected Health Information (PHI)
We may collect, use, and share your Protected Health Information (PHI) as permitted or required by law, including under the HIPAA Privacy Rule. Situations where this may occur include:
• Payment: To obtain payment for the medical care you receive from us or to share information with doctors, clinics, and others who bill for your care.
• Healthcare Operations: For healthcare operations, such as quality assessments, patient safety activities, or medical training.
• Treatment Activities: To provide the care, medications, and services you need or to assist doctors, hospitals, and other healthcare providers in your care.
Examples of how we use your PHI:
• Sharing PHI with other doctors or hospitals involved in your treatment.
• Reviewing the quality of care and services you receive.
• Assisting with chronic conditions like diabetes or asthma.
• Using PHI to create de-identified data as allowed by HIPAA.
We may also use and share PHI directly or indirectly with health information exchanges for payment, healthcare operations, and treatment. If you wish to opt out of sharing your PHI in these instances, please contact us.
5. Sharing Your PHI, Marketing & Telecommunications
In most cases, if we use or share your PHI outside of treatment, payment, or operations, we will obtain your written permission. This includes:
• Using your PHI for marketing activities.
• Selling your PHI.
• Sharing psychotherapy notes.
You have the right to request that we:
• Share information with your family, close friends, or others involved in your care.
• Limit the use and sharing of your PHI for certain purposes.
Text Messaging (SMS)
What we collect. Your mobile number, your name, the date and method by which you consented, your appointment details, and a record of messages sent and received, including opt-out and help requests.
How we use it. To text you appointment reminders and confirmations, scheduling changes, infusion preparation instructions, clinic closure notices, and account alerts. Frequency varies, generally 2 to 6 messages per month. We do not send marketing or promotional texts.
Who we share it with. Only the service providers who run our messaging and scheduling systems, such as our telephony provider and our electronic health record vendor, under written agreement including a business associate agreement where HIPAA requires one. We may also disclose information when required by law.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors who provide support services, such as customer service or appointment scheduling, is permitted.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We never sell, rent, or lease your mobile number or your consent to anyone.
Opting out. You may withdraw consent at any time, by any reasonable method: reply STOP, END, QUIT, CANCEL, UNSUBSCRIBE, REVOKE, or OPT OUT, call (248) 416-1499, or tell any staff member. We honor requests within ten business days. Reply HELP for assistance. Message and data rates may apply; we do not charge. Opting out will not affect your care or scheduling.
Security. Text messages are not encrypted. We limit them to your name, appointment date and time, and location, and never send diagnoses, drug names, or lab results. Texting is not monitored continuously and must not be used for emergencies — call 911.
Questions. Privacy Officer, Violet Infusions, 2256 Orchard Lake Road, Sylvan Lake, MI 48320, (248) 416-1499, info@violetinfusions.com.
6. Other Uses of Your PHI
We may share your information in other ways for public good or safety, including:
• Preventing disease and reporting product recalls or adverse reactions to medications.
• Reporting suspected abuse, neglect, or domestic violence.
• Participating in health research.
• Complying with legal obligations, including responding to law enforcement or government requests.
7. Your Rights Under Federal Law
• Access Your PHI: You have the right to request and receive a copy of your PHI. If you prefer to receive it by email, please be aware of the risks associated with unencrypted email communication. We will confirm your preference before sending it.
• Correct Your PHI: If you believe your PHI is incorrect or incomplete, you can request a correction. We will respond within 60 days.
• Restrict Use: You may request that we not use your PHI for specific purposes. If we deny your request, we will provide a reason in writing.
• Confidential Communications: You may request to receive PHI through alternative communication methods or at an alternative address if necessary.
• Accounting of Disclosures: You can request a list of entities with whom we have shared your PHI.
8. Protection of Your Information & Text Messaging (SMS)
We are committed to protecting your PHI using physical, electronic, and procedural safeguards. If a breach of your PHI occurs, we will notify you as required by law. Our employees are trained to safeguard PHI, and we require our business partners to do the same.
SMS Terms of Service
By opting in to SMS from a web form, paper form, verbal confirmation, or other medium, you agree to receive SMS messages from Violet Infusions, including messages sent using automated technology: appointment reminders and confirmations, scheduling changes, infusion preparation instructions, clinic closure notices, account alerts, and customer care. We do not send marketing or promotional messages.
Message frequency may vary — generally 2 to 6 messages per month. Message and data rates may apply. We do not charge for text messages; your carrier may.
To opt out at any time, text STOP. You may also text END, QUIT, CANCEL, UNSUBSCRIBE, REVOKE, or OPT OUT, or withdraw consent by any other reasonable method, including calling (248) 416-1499 or telling any staff member. You will receive one final confirmation message and nothing further. We honor requests within ten business days.
For assistance, text HELP or visit https://www.violetinfusions.com/. You may also call (248) 416-1499.
Consent is not a condition of treatment or any other service. By providing your mobile number you confirm it is yours and that you may consent for it; tell us if it changes.
Texting is not monitored continuously and must not be used for urgent or emergency matters — call 911 or go to the nearest emergency department. Carriers are not liable for delayed or undelivered messages.
9. Complaints
If you believe your privacy rights have been violated, you may file a complaint with us or the U.S. Department of Health and Human Services. We will not retaliate against you for filing a complaint.
To file a complaint or if you have questions about this policy, contact:
Violet Health Privacy Office
2256 Orchard Lake Rd, Bloomfield Twp, MI 48320
Phone: (248) 416-1499
Email: info@violetinfusions.com
10. Changes to This Privacy Policy
We reserve the right to update this policy. Any changes will apply to all PHI we currently have, as well as any future information. We will post updates on our Website, and you may request a paper copy of the updated notice at any time.
This policy ensures compliance with state and federal laws while protecting the privacy of your information.